{"product_id":"telephone-etiquette","title":"Telephone Etiquette Professional Training Course","description":"\u003cp\u003eLearn professional telephone communication skills that improve customer interactions, workplace professionalism, and business communication.\nThrough our Telephone Etiquette course your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this course a great investment.   What You’ll Learn\n•\tAnswer calls professionally \n•\tImprove customer communication \n•\tHandle difficult conversations \n•\tDevelop active listening skills \n•\tBuild positive customer experiences \nWho This Course Is For\n•\tCustomer service teams \n•\tAdministrative staff \n•\tReceptionists \n•\tSales professionals \nCourse Curriculum\n•\tTelephone Communication Basics \n•\tProfessional Call Handling \n•\tActive Listening Skills \n•\tCustomer Service Communication \n•\tManaging Difficult Calls \nBenefits \/ Career Outcomes\n•\tImprove professional communication \n•\tStrengthen customer service skills \n•\tBuild workplace confidence \nInstructor Section\nBusiness communication experts provide practical telephone etiquette and customer interaction training.\nFAQ\nIs this course suitable for office staff?\nYes, ideal for customer-facing and administrative roles.\nDoes the course include customer service techniques?\nYes, practical communication strategies are included.\n\nImprove Professional Telephone Communication Today.\u003c\/p\u003e","brand":"Talent Edge Learn","offers":[{"title":"Default Title","offer_id":48740745969921,"sku":"telephone_etiquette","price":49.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0818\/9476\/8897\/files\/TelephoneEtiquette.jpg?v=1778015445","url":"https:\/\/talentedgelearn.shop\/products\/telephone-etiquette","provider":"Talent Edge Learn","version":"1.0","type":"link"}